The Post Office Feud

I was in line at the local post office to mail a package to a friend. There was a bit of a wait, as there were about eight to ten people ahead of us and only two windows open. The person in front of me was an elderly Filipina lady, we call her Mommy Millie. I knew her from church and have seen her sharing conversations with both my Dad and Lola. She was a familiar face, someone who’s been suffering from severe rheumatoid arthrisitis for quite sometime now. Reason why her legs are weak and using a walker. And she recognized me right away from the crowd, and we started chit-chatting while in line.

It was finally her turn to get some help. When I heard a male postal worker yell at her and said, “Hey Miss, do you need help or what?  We don’t have all day! ” Mommy Millie certainly heard him, and she even told the guy that she maybe old, but not deaf. To my surprise, this guy raised his voice again. He said, ” Your bill is only $4.70 and you are writing us a check. Don’t you have cash or a credit card with you? ”  I was shocked by this persons behaviour. I could not believe he was yelling at a customer.

The people next to me were starting to feel uneasy and it didn’t took me long to react. So I came up to the guy and said, ” You do not need to yell at her, Sir! ” The postal worker stared at me and replied, ” She is causing a delay. There’s people behind you. What do you want me to do? ” This guy  was totally impolite, not an inch of respect for the elderly, moreso for his customers. Mommy Millie on the other hand was feeling uncomfortable and was apologizing to everyone. I had to stopped her quickly and asked not to apologize for anything. It wasn’t her fault — the line was there to begin with. The post office should have opened another window, instead of blaming there imcompentency on an elderly lady.

” I will pay the $4.70, but would you please refrain from raising your voice! “ I said to the guy. This time, he decided to calm down a bit. Some of the other customers in line were commenting on his rudeness. And so he took my payment and handed me the receipt. And then right before we left the counter, I decided to give the guy some last words.

” You know what, Sir. You too have a mother or grandmother, I’m sure. I just hope she won’t ever get disrespected or treated horribly like you did to this lady.” I said to him while I look him straight in the eyes.

After that, I decided to escort Mommy Millie to her car. She thanked me for helping her and apologized if she had put me in a bad situation. But I quickly dismissed that thought, and told her that I was happy to come to her rescue. She then gave me a hug and drove off.

Looks like this guy needs a refreshers course in customer service! 

USPS

Advertisements